Refund & Cancellation Policy

High Tyde Sushi · online orders are prepaid, pickup-only

All online orders are prepaid and for pickup only (no delivery). Prices shown at checkout include a small online convenience amount; Florida sales tax is added at checkout.

Cancel before we start your order

Your card is only authorized at checkout, not charged. If you cancel — or we haven't started your order yet — the hold is released and you are not charged.

Once the kitchen starts your order

Because every item is made fresh to order, once we accept and begin preparing your order it is non-refundable, except as described below.

We refund you automatically if we can't fulfill it

In those cases your authorization is released or your payment is refunded in full — no action needed from you.

Pickup & no-shows

Please collect your order at the window within a reasonable time after we call your name. Made-to-order food left unclaimed is not refundable.

How refunds are issued

Refunds return to your original card via Stripe and typically post within 5–10 business days.

Questions or a problem with an order

Email support@hightydesushi.com and we'll make it right.

← Back to ordering