All online orders are prepaid and for pickup only (no delivery). Prices shown at checkout include a small online convenience amount; Florida sales tax is added at checkout.
Your card is only authorized at checkout, not charged. If you cancel — or we haven't started your order yet — the hold is released and you are not charged.
Because every item is made fresh to order, once we accept and begin preparing your order it is non-refundable, except as described below.
In those cases your authorization is released or your payment is refunded in full — no action needed from you.
Please collect your order at the window within a reasonable time after we call your name. Made-to-order food left unclaimed is not refundable.
Refunds return to your original card via Stripe and typically post within 5–10 business days.
Email support@hightydesushi.com and we'll make it right.
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